Delivery and Returns

After creating a purchase on the site, your order will be processed within 4 business days. Delivery of orders in Ukraine takes 1-3 days.
International shipments 14-21 working days.
Online orders within Ukraine are sent by Nova Poshta.
International parcels are currently delayed. We try to send parcels by local carriers to speed up delivery.
Delivery to other countries
After sending the order, you will receive a tracking number (invoice) by which you can track the parcel.

Refunds and returns

According to the current legislation of Ukraine, underwear, as a personal care product, cannot be returned or exchanged. However, the law of Ukraine provides for the right of the consumer to return the goods if they do not comply with the contract (for example, have defects, do not match the size, etc.).
Our refund and return policy is valid for 15 days. If 15 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition you received it. It must be in its original packaging.
No exchanges or refunds:
orders that have been in use.
orders that were used for photo/video purposes.
orders from which tags and labels have been cut out.
orders without a document confirming the purchase.
orders made with individualized characteristics.
Only products at the regular price can be returned. Sale items cannot be returned.

Delivery returns

After receiving your order, you have 15 days to return it.
The product must be in perfect condition and the original labels must be included.
If you want to make an exchange for a different size, you will need to make a return and place a new order.
To return the product, you must send it to the address we will provide
You are responsible for paying your own shipping costs to return your items. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at order@theunderveil.com if you have any questions about refunds and returns.