Privacy Policy

Last update: 24.08.24

Welcome to theunderveil.com! Your privacy is important to us and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your data when you visit our online store and make a purchase.

Information we collect

Order information:
When you make a purchase from our store, we collect the necessary information to process your order, including your name, shipping address, billing address, email address, phone number, and payment details. This information is used solely to fulfill your order, provide customer support, and communicate with you regarding your purchase.

IP address:
Your IP address is automatically logged by our hosting provider, Hostiger, as part of standard website analytics. This data is used to monitor site performance, troubleshoot problems, and improve the user experience. We do not associate your IP address with any personal information and do not use it to identify you personally.

How we use your information
We use the information we collect to:
Process and fulfill your orders.
Communicate with you regarding the status of your order or provide customer service.
Improve our website and services based on user activity and preferences.

Data sharing
We do not sell, rent or trade your personal information to third parties. However, in order to fulfill your order, we may provide your data to trusted third parties, such as payment platforms and transportation companies, who assist us in providing our services. These third parties are contractually obligated to protect your information and use it only for the purposes for which it was provided.

Data storage
We retain your order information for as long as necessary to fulfill your purchase and comply with legal and regulatory obligations. After this period, your data will be securely deleted.

Security.
We take reasonable steps to protect your personal information from unauthorized access, use or disclosure. This includes using secure payment gateways and encrypting sensitive data.

Cookies.
Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how you interact with our site. You can disable cookies in your browser settings, but please note that this may affect the functionality of our website.

Your rights
You have the right to:
Request access to your personal information that we hold.
Ask us to correct any inaccuracies in your information.
Request that your personal information be erased, subject to certain exceptions (e.g., to fulfill an order or to comply with the law).
To exercise these rights, please contact us at order@theunderveil.com

Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes by email if you opt-in.

Contact us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
order@theunderveil.com
Thank you for shopping with us! Your trust is important to us and we are committed to protecting your privacy.